Businesses today are being asked to deliver more with the same or sometimes even less. They’re navigating complex digital transformations, protecting performance and service levels, and trying to foster a healthy, engaged culture all at the same time. It’s a tough balance, and even the strongest organisations can feel stretched.
We have worked with many organisations across varied industries facing these same challenges, they all had something in common… the ‘accidental’ manager.
The rise of the ‘accidental’ manager…
Front-line managers are typically promoted into their role because they are good at their current roles – but they can sometimes lack formal management training or leadership skills.
New managers often end up learning the role from their peers, or manager, who typically have come through the same process. As a result, we see front-line ‘reactive’ managers, typically spending less than 25% of their time ‘actively managing’. In essence, the day is managing them, rather than them managing their day.
When organisations have provided support to try to bridge this gap typically through classroom based training, evidence suggests as little as 5-10% is then actually applied in the workplace.
What is missing is the opportunity to bring that theory into practice in the day to day. Testing and trying and applying in real situations, and then building the rhythms and routines to turn knowledge into competency and skill.
The Active Manager
An Active Manager is a confident, skilled manager who combines management training with practical tools and knowledge to coach, guide, and support their team.
They are able to:
- Manage change with resilience and agility in constantly evolving environments
- Effectively support, mentor and build high performing teams
- Proactively challenge and manage poor performance
- Devote between 60% and 70% of their time to their team
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"BearingPoint’s personalised and adaptable programme delivery has empowered our team, driven exceptional outcomes, and created a truly energising and enjoyable experience"
Our Active Manager Methodology
Active management develops self-aware, performanced focused Managers who are skilled at providing coaching, guidance, assistance and support to the team in a positive, constructive and impactful way.
Managers need to clearly understand their role, the routines which will support them, and the soft and hard skills required to manage their tasks, their time, and their team effectively. Our accelerated approach leverages 5 key success fundamentals to achieve this.
On the job coaching alongside a cloud-based platform supports the tracking, understanding, and embedding of new tools, routines, and behaviours.
The Results
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Managers actively manage +60% of their time
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A permanent change in management behaviour and improved team dynamics
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A positive performance and people focused culture is generated with improved morale
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19%
Typical uplift in performance (over 3 months)
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22%
Typical improvement in team engagement
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"The experience has been great and useful, I realise that my beliefs have changed and I have found new tools and ways of doing things."
Empowered leadership through Active Management
Active Manager has been explicitly designed to give your workforce the Skills, Capability and Confidence required to lead high quality services.
- Strategic Thinking and Awareness – Understanding the bigger picture, how does each team or department contribute to your organisation’s objectives
- Motivational Team Leadership – Creating a shared vision and common purpose with staff and stakeholders, with everyone understanding the role they play
- Continuous Improvement – Instil a culture of improvement. Daily and weekly rhythms, routines and behaviours locked in to ensure consistent proactive management not only of the work and the team, but also supervision, reflective practice, compliments,complaints and feedback. Remedial action plans used as the foundation for creating positive change
- Planning and Organising – Structuring routines, value adding tasks and activities using our Active Manager Framework
- Effective Communication – Communications are open, transparent, clear. Managers listen and are responsive to their teams needs
- Performance Focus – Establish what good looks like, define aims and objectives, set out a clear plan to realise them. Identify and report metrics and measures
Our History
We have delivered Active Manager to over 12,500 managers during the last 15 years. This approach is proven in multiple contexts: retail, contact centres, audit environments, utilities, public sector, insurance and financial institutions. Accredited by the Institute of Leadership.
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Tony FarnfieldPartnerUnited Kingdom
Would you like more information?
If you want to get more information about this subject please get in touch with our experts who would be pleased to hear from you.
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Tony FarnfieldContact mePartnerUnited Kingdom
