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BearingPoint was among the selected 12 companies that Forrester invited to participate in its report: The Forrester Wave™: Customer Experience Strategy Consulting Practices, Q4 2020. In this evaluation, BearingPoint was cited as a Strong Performer with the highest scores possible in the CX Roadmap Development, Employee CX Training and Delivery Consistency criteria.
New capabilities enabling Communications Service Providers (CSPs) to launch vertical solutions in a matter of days will facilitate the shift from a connectivity only approach, to orchestrator of a new generation of B2B products and services
The survey captures the experience of 3,500 public servants across eight countries while they delivered vital health, education and social services to citizens and financial support for businesses during the first wave of the pandemic.