News and Media
A collection of stories about our people, our capabilities and our research
A collection of stories about our people, our capabilities and our research
In its new study, BearingPoint analyzed and evaluated the online offerings of leading automotive manufacturers in the US, China, and Europe and their online sales readiness in the respective markets. The analysis shows that OEMs serve the major markets and customer touchpoints very differently. The offerings between volume and premium manufacturers are qualitatively comparable. Electric car manufacturer Tesla stands out from the other OEMs due to its presence in all markets and sophisticated online sales offerings.
Ireland ranked bottom of the table in international comparison with six other European countries according to BearingPoint 2021 Digital Leaders study
Consumers now expect higher levels of digital maturity from businesses, with significant gaps around e-customer relationship management
BearingPoint was among the selected 12 companies that Forrester invited to participate in its report: The Forrester Wave™: Customer Experience Strategy Consulting Practices, Q4 2020. In this evaluation, BearingPoint was cited as a Strong Performer with the highest scores possible in the CX Roadmap Development, Employee CX Training and Delivery Consistency criteria.