Leading Government administrations organise themselves and their services based on a number of core principles. They are resilient enough to withstand the effects of external events in the wider economy and society, as well as those specific to their sector or organisation. Their business operations and policies are designed and formulated to meet sustainability objectives and minimise environmental impact. Their structures, processes, systems and people are agile enough to meet the changing needs of citizens and businesses. And all these elements are optimized and digitalised as appropriate to reduce duplication of effort and inefficiencies and to maximise customer-centricity and technology enablement.