Digital Leaders Study 2022

Our 2022 digital leaders study assessed 679 companies from 21 sectors in 11 countries, against criteria related to digital product experience, e-commerce, e-CRM and digital marketing.

Industry report

Find detailed study findings by industry below - how they perform by digital dimension, compared to prior years, and it also shows the digital leading companies by industry. Just click on the specific industry bar below to learn more.

Telco
3.45
Energy
3.10
Insurance
3.10
Banking
3.04
Media
2.54
Outstanding
Very good
Good
Sufficient
Poor
Failed

Key findings

This section offers detailed information about the researched company's digital maturity by dimension. Click on the dimension tabs below to learn more. Percentages indicate the share of companies that are utilizing the listed digital criteria as part of their digital customer experience.

Digital Product Experience
3.50
Digital Marketing
2.99
E-CRM
2.79
E-Commerce
2.56
Outstanding
Very good
Good
Sufficient
Poor
Failed
Virgin Media
3.67
AXA
3.51
Three
3.50
Vodafone
3.47
SSE Airtricity
3.43
Revolut
3.42
Sky
3.35
Aviva
3.34
Electric Ireland
3.33
Bank of Ireland
3.29
Outstanding
Very good
Good
Sufficient
Poor
Failed