The future of work depends on the ability of organisations to be adaptive, flexible, and responsive to changing business, customer, and operating needs. Organisations need to be ‘Agile’ – but what does this really mean?

Current economic and customer demands see organisations needing to rethink their operating models and organisation structures alongside redesigning their service delivery models to maximise potential and leverage technology and digital delivery.  

Agile ways of working connect people with processes and technology at the appropriate time and place to effectively complete tasks. Adopting agile requires organisations not only to change their ways of working but also unlearn traditional behaviours and rewire mindsets.  

Key components of agile include, having a defined vision and understanding business requirements, enabling staff to adopt agile and managing change to support transition to the future state.  


Having a defined vision and understanding business requirements 
A clearly articulated vision guides business requirements and informs key decisions. Starting with the end in mind aids stakeholder engagement, documenting user stories and continuous learning & adaption.  


Enabling staff to adopt agile ways of working  
Regardless of whether you are working in an agile way or not, it makes sense to consider training so that each member of the team has access to the same knowledge, terminology and skill sets to realise efficiency and consistency in the team’s ways of working. In an agile project, building training into the sprint/interval cadence is key to success and helps to put your  team on the path to becoming a high-performing team. A team that is continuously learning will continuously improve.  


Managing change to enable in an agile environment 
In an agile environment, the traditional approach of change management needs to be accelerated and streamlined but the objective remains the same. It is about ensuring people are engaged, aware, understand and prepared for change. The pace and adaptability of change interventions is faster and more flexible in an agile environment.

 Key Drivers for change that are influencing the need for organisations to adopt agile: 


With the acceleration of digitalisation across organisations, adopting agile ways of managing people and workstreams has become critical to leverage new technology and innovation. 

Changing customer needs 

Global uncertainty and change require organisations to be agile, as consumers increasingly seek experiences that are fast, convenient, and adaptable.  

The need to remain competitive 

To maintain a competitive edge, organisations need to react quickly to behaviours, trends, and consumer demands.  


Organisations need to rethink how they can get the best from people and enhance the employee experience by encouraging and promoting innovation, developing self-sufficient teams, and adopting agile ways of working.  



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