In 2018, Leinster Rugby announced that BearingPoint would become their Official Innovation Partner, supporting the achievements of the club’s goals by providing digital transformation, technology implementation and consulting services using innovation techniques.
Seeking to reward their fans' long-time loyalty to the team, Leinster Rugby set out on a journey of innovation to completely shift how they interact with their supporters.
In determining the solution for Leinster Rugby, BearingPoint focused on putting innovation and the supporter experience at the heart of the pre and post-matchday experience and worked with them to maximise the opportunities arising from the increase in touchpoints between the club and its supporters. The BearingPoint team identified that Microsoft Dynamics 365 and Microsoft Power BI will deliver accurate and real-time data analysis for Leinster Rugby and allow them to manage fan engagement in a far more structured approach, which in turn enables them to communicate better with their supporters.
We needed to understand how Leinster Rugby work right now and the challenges they face, but also the ambitions that they had for engaging with their fans. We did a lot of research and looked into case studies from around the world. We looked at how other sporting organisations were doing it. For us, Microsoft was a clear leader when we looked at all the options to meet Leinster Rugby’s requirements.
Gillian O'Sullivan, Country Leader, BearingPoint Ireland
For Kevin Quinn, the project will really come to bear fruit over the next few seasons.
The introduction of this Microsoft technology marks a step change in how we will communicate with our supporters. This project delivers a whole new set of CRM tools for Leinster Rugby that we feel in the future can really improve how we engage with our supporters. We were really satisfied with this project and the outcome of this project working with both BearingPoint and their partner Microsoft.
Kevin Quinn, Head of Commercial & Marketing at Leinster Rugby
About Leinster Rugby
Leinster Rugby is one of Europe’s leading rugby union teams having won eight domestic titles, a Challenge Cup title and four European Champions Cup titles since 2001.
The club has a dual mandate for the running of the professional men’s team in the United Rugby Championship and the Champions Cup, as well as the domestic game of rugby in the 12 counties of Leinster. The organisation is based in Dublin with the head office located at their High Performance Centre in UCD.