This study assesses the digital maturity of 55 leading Irish companies from eight industry sectors against almost 600 of their peers and competitors in Europe. This was assessed across six dimensions: digital marketing, digital product experience, e-commerce, e-CRM, mobile and social media. On this page you can easily access the study highlights: industry and company rankings and details, summary by digital dimensions, related insights, and download the full PDF.
The aim of the Digital Leaders Study is to gain an understanding of Irish companies’ digital maturity across different industries, as well as to identify opportunities and challenges that arise from the digitalisation of customer-facing processes.
Digitalisation continues to drive change across all aspects of Irish private and public sector. Irish businesses displayed an advanced level of maturity in their digital customer experience. However, with respect to their international counterparts, Ireland lagged behind. The results from this study highlighted that all observed Irish businesses could benefit from further digitalisation.
Our 2017 Retail Report has found that traditional retail operating models are slowly disappearing. Where the power once lay firmly in the hands of the retailer, the consumer is now the driving force in the relationship. This shift of power, combined with an ever-changing social, demographic, economic and technological landscape, is forcing retailers to get closer to their customers than ever before.
Rather than owning an asset, behaviour has shifted towards more convenient rental agreements, available on-demand and with less commitment. The sharing or ‘peer-to-peer’ economy enables people to rent assets owned by another individual.
Urb-it sought to launch a pioneering new service within retail and logistics: personalized one-hour deliveries. They engaged BearingPoint to help create a strategy, an extensive business plan, a business case and an operating model plan.
