Digital Leaders in Europe 2021

BearingPoint Digital Leaders Study 2021: Dutch 'digital first' retailer, Coolblue, is this year’s top performer

This year, 390 companies in seven countries were included in the study (Finland, Ireland, Italy, the Netherlands, Norway, Sweden and the UK) and evaluated, from a customer perspective, on the maturity of their digital customer interaction. The research is based on 239 research criteria in four different areas: digital marketing, digital product experience, e-commerce and e-CRM. The rating scale goes from 0-5, where 0 is failed and 5 is outstanding.

Telecommunications Outlook 2018

How telcos are going to take advantage of artificial intelligence?

Customer expectations: the goalposts keep moving

Our 2017 Retail Report has found that traditional retail operating models are slowly disappearing. Where the power once lay firmly in the hands of the retailer, the consumer is now the driving force in the relationship. This shift of power, combined with an ever-changing social, demographic, economic and technological landscape, is forcing retailers to get closer to their customers than ever before.

The Sharing Economy - will we be sharing a wardrobe in the future?

Rather than owning an asset, behaviour has shifted towards more convenient rental agreements, available on-demand and with less commitment. The sharing or ‘peer-to-peer’ economy enables people to rent assets owned by another individual.

The Great Branch Off: the banking services recipe has to change

A new chapter in the digital revolution: Europe's turn

Uber, Amazon, Alibaba, Airbnb and other companies have popularised digital platforms which bring service providers in touch with hundreds of millions of clients all over the world.

Digital innovation helps Barclaycard US drive better customer management program

BearingPoint helps Barclaycard US to execute faster and more efficient campaigns through greater use of automation.

The elusive shopper: will pre-millennials save the physical store?

The announced death of traditional retail may be premature, as organisations build a firmer, more agile foundation on which to differentiate

Winning strategy and transformation for pioneers within the Retail industry

Urb-it sought to launch a pioneering new service within retail and logistics: personalized one-hour deliveries. They engaged BearingPoint to help create a strategy, an extensive business plan, a business case and an operating model plan.