Being an expert in the field of "Digital Transformation“, my main topics are Customer & Growth, Omni Channel Management, Sales Processes, Customer Service and CRM. I have successfully delivered many large scale projects in the sales and service areas of large organizations, being responsible from Phase I (strategy definition, business model design, vendor selection, IT architecture) until implementation and go-live. Some of my most important clients are e.g. Deutsche Post DHL, Gothaer, DATEV, Visana and Zurich Insurance.

After studying mathematics, I began at McKinsey in 1995. At that time I focused primarily on the new topic of analytical CRM, from 2001 until 2010 I managed the set up and further development of the Service Line CRM Business Consulting (later  “Marketing, Sales, Service”) at Capgemini.

Experience

  • Partner, BearingPoint

    2015 – Present
    Germany
    responsible for the Service Line “Customer & Growth” in Germany, Czech Republic, Romania

  • Partner, BearingPoint

    2011 – 2015
    responsible for the Service Line “Customer Management” in Financial Services

  • Vice President, Capgemini

    2001 – 2011
    responsible for the Service Line „Marketing, Sales, Service“

  • Manager Analytical eCRM, Framfab

    2000 – 2001

  • Project manager, Debis

    1998 – 2000

  • McKinsey&Co.

    1995 – 1998

  • Degree in Mathematics, University of Bochum and Akademy for Business Economics, Cologne

    1995 – 1998
    Cologne, Germany
Contact Markus Franke

Expertise

First you learn your instrument; then you learn music; then you forget both and just play.

Dizzy Gillespie