BearingPoint joins forces with Freshworks to pioneer transformations in customer and employee experience

AMSTERDAM, Netherlands – 30 May 2024 – BearingPoint, a premier management and technology consultancy known for its European roots and global operations, today announced that it has become a Freshworks System Integrator partner in the Netherlands. 

This collaboration will empower joint clients by enabling them to leverage Freshworks’ AI-enabled customer service solutions combined with BearingPoint’s extensive consulting expertise to maximize operational efficiency, drive revenue growth, and enhance customer and employee satisfaction.

By adding Freshworks to its offering, BearingPoint  strengthens its ability to enable businesses to stay ahead of evolving customer expectations by accelerating digital transformation initiatives across key industries. For example, Freshworks' CX solutions will help BearingPoint’s clients in the retail sector streamline customer interactions and agent productivity, enhancing customer satisfaction and operational efficiency.

The partnership is set to propel growth and increase operational effectiveness across diverse industries in The Netherlands. 

We are delighted to embark on this partnership with Freshworks, whose dedication to pioneering and quality mirrors our own strategic consulting practices.

Marc van Liempd, Partner at BearingPoint

Freshworks' clear vision is to deliver modern and innovative AI-enabled customer and employee service solutions that enable all companies, regardless of size, to deliver personalized experiences and increase productivity. By partnering with BearingPoint, we’re able to expand our market reach and establish stronger footholds in key industries, and offer specialized consulting services to help businesses develop and implement strategic roadmaps for digital transformation and growth.

Martijn Simons, Senior Sales Director and General Manager, Benelux and Nordics at Freshworks

About Freshworks

Freshworks Inc. (NASDAQ: FRSH) innovates customer-centric business software that simplifies and automates complex tasks, increasing efficiency. Specializing in support for IT, customer service, and sales/marketing teams, Freshworks supports over 67,000 customers worldwide, including industry leaders like American Express and Bridgestone. Based in San Mateo, California, Freshworks continues to drive substantial business impact globally.

For further details about the benefits of the BearingPoint and Freshworks partnership, please visit www.freshworks.com.

About BearingPoint

BearingPoint is an independent management and technology consultancy with European roots and a global reach. The company operates in three business units: Consulting, Products, and Capital. Consulting covers the advisory business with a clear focus on selected business areas. Products provides IP-driven digital assets and managed services for business-critical processes. Capital delivers M&A and transaction services.

BearingPoint’s clients include many of the world’s leading companies and organizations. The firm has a global consulting network with more than 10,000 people and supports clients in over 70 countries, engaging with them to achieve measurable and sustainable success.

For more information, please visit:

• www.bearingpoint.com/en-nl/
• www.linkedin.com/company/bearingpoint