Public services is, and will remain, a highly people intensive sector. The effective delivery of front-line services requires a highly skilled and flexible workforce with the competencies to provide services to meet a wide and diverse range of needs in society and the economy. Leading organisations have developed advanced approaches for recruitment and retention of public servants, including the integration of individuals from marginalized or disadvantaged areas of society. They have developed improved employee experiences and ways of working that offer an enhanced work-life balance. And they deploy digital technology and devices to enable public servants to work effectively, safely and with real time access to the information they need.