Helping Your Workforce Succeed
Many organizations face challenges in getting the most out of their workforce. The demand for work continues to rise due to increasing customer expectations, accelerated innovation, and evolving compliance requirements. At the same time, resource availability is declining due to material shortages, an aging workforce, and higher educational demands. As a result, businesses struggle to meet their workload with their current teams and lack a structured approach to improvement.
Common workforce challenges include:
- Identifying which roles face shortages but lacking insight into the root causes
- Difficulty in aligning potential solutions with the actual issues at hand
- Absence of a comprehensive, integrated plan to address workforce gaps
Workforce Performance Assessment (WPA)
To help businesses tackle these challenges, BearingPoint has developed the Workforce Performance Assessment (WPA). This assessment provides a thorough analysis of the factors influencing workforce effectiveness. By evaluating both direct drivers (such as workforce planning) and indirect enablers (such as data quality), we offer a clear roadmap for improvement.
Our holistic approach assesses four key dimensions: People, Processes, Organization, and Technology & Data. Using employee surveys, optional time measurements, and in-depth interviews, we uncover hidden bottlenecks and provide actionable recommendations.
What to Expect
In just three to four weeks, the WPA delivers:
- A clear overview of workforce constraints
- Concrete steps to enhance productivity
- Insights to improve capacity utilization, innovation, efficiency, employee engagement, and work quality
Client Success Story
A large Dutch bank faced challenges such as fluctuating workloads, the introduction of a new workflow management system, and the need to become more data-driven. BearingPoint conducted a Workforce Performance Assessment, providing the bank with valuable insights to improve operational performance. This assessment included feedback from all employees and enabled performance comparisons across teams.
The Mortgage Manager of this financial institution commented: "In just a few weeks, the WPA gave us insights into opportunities to enhance the performance of our service center, allowing us to serve our customers even better."