Customer Experience is the next competitive battleground that will most impact your bottom-line. With customer experience receiving more attention than ever before it is now time to put those organizations that excel in this arena in the spotlight. The Customer Centric DNA Awards will be hosted by BearingPoint Consulting and TNS Nipo.
The latest studies by Forrester and Gartner suggest that customer experience has become a true priority. And only those organizations that have truly embedded a customer centric approach in all customer engagements will have a chance to win the Customer Centric DNA awards.
The Customer Centric DNA Awards represent a serious customer experience event that is fully based on in-depth research by one of the world’s most renowned research offices – TNS Nipo. With over 10,000 customer evaluations, we will bring the voice of the customer to your ears.
The experience indicators and metrics will have substantial depth. Acclaimed elements such as process & employee performance, consistency of service delivery/experience, webcare performance, word-of-mouth recommendations, and trust will be systematically analyzed across 10 industries to provide the fundament for the Customer Centric DNA awards.
A unique location, a unique audience and a truly unique experience... In other words a must attend event!
You can find more information on the website of the event: http://www.customercentricdna.nl/