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A new study by the BearingPoint Institute shows how to boost OEM service centers via a seamless, personalized customer journey
Aftersales competition is fierce: more than one in three drivers choose independent facilities over an OEM-managed workshop. Drivers with older vehicles are also more likely to use independents
BearingPoint has acquired UK-based LCP Consulting, the leading international specialist consultancy in customer-driven supply chain management.
Omni-channel is the new black, but is the supply chain pain worth the gain, and why does the omni-channel journey of so many retailers stall just as it seems to be taking off?
The luxury industry and the environment
Working with the inevitable to make the office digital
Companies are embracing a deeper commitment to sustainability, moving from an ad hoc to holistic approach by combining green and social initiatives
A survey among manufacturing companies in China
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