BearingPoint believes that retailers can benefit from utilizing a bottom-up approach to staffing optimization to secure operational results while maintaining customer service.
This white paper outlines the method, findings and experiences that BearingPoint has gained from workforce optimization programs implemented with various retail clients using a six-step approach;
- Identify activities and workforce drivers
- Identify target times and work methods
- Create a staffing demand model
- Align staffing model with business objectives
- Implement the staffing model
- Follow up and use the model on a regular basis 8