Most organizations have recognized already the importance of process-oriented corporate management to strengthen process orientation and end to end process performance across functions as well as segments but often fail building a sustainable process organization. An essential lever to strengthen acceptance has hardly been used so far: transparency, efficient process controlling, or fact-based performance measurement of business processes often fails due to missing Process performance indicators. But now a digital tool takes care of the necessary Transparency in operational processes across the entire End-to-End value chain, even in real time if necessary, and support pharmaceutical & chemical companies to overcome their typical challenges:

  • global alignment between process teams, business, and IT regarding continuous process improvements
  • context to site-specific business process landscape
  • overall end-to-end business process understanding
  • roles and responsibilities to manage business processes at site, aligned with global business process template

Utilizing Process Mining on a global scale is an enabler for proper business process management in the company on the long term, whereas on short it is rapidly developing into an important promoter of process excellence initiatives, S4 HANA migration & preparation initiatives, Shared Service center development and optimization projects. The success factors for a successful use of process mining however, must be observed.


  • Jan Martin Bernstorf, Director, BearingPoint
  • Kya Shoar, Data Scientist, Celonis

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