Amsterdam, April 27, 2020 – BearingPoint has been recognized as a Visionary in the recently published Gartner report, Magic Quadrant for CRM and Customer Experience Implementation Services on April 7, 2020.

BearingPoint was also ranked in three use cases in the April 2020 Gartner Critical Capabilities for CRM and Customer Experience Implementation Services, Worldwide: CRM Technology Implementation Use Case, Complex Customer Experience Implementation Use Case, Customer Strategy Consulting Use Case.

According to the Magic Quadrant report, “Decade-high demand for CRM and CX implementation services including design, UX and e-commerce saw providers in this study grow an average 21% in 2019. Positioned here are the major service providers for sourcing, procurement and vendor management leaders to evaluate for their needs.”

Frédéric Gigant, Partner

We are proud that BearingPoint has been recognized as a Visionary by Gartner in the Magic Quadrant for CRM and Customer Experience Implementation Services. We strongly believe the customer is one of the greatest assets a company can acquire and develop over time to ensure concrete business outcomes for their organization. With a customer-centric focus, business models are not only transformed but re-invented. Through innovation, pragmatic proprietary methodologies, strong ecosystem management, including startups and platforms, as well as increasingly more data driven tools and recommendations, BearingPoint continues to invest in the Customer & Growth field.

Frédéric Gigant, Partner



Gartner “Magic Quadrant for CRM and Customer Experience Implementation Services”, Brett Sparks, Patrick Sullivan, Gilbert Van der Heiden, Jim Longwood, 7th April 2020.
Gartner “Critical Capabilities for CRM and Customer Experience Implementation Services, Worldwide”, Gilbert van der Heiden, Patrick Sullivan, Brett Sparks, Jim Longwood,  9 April 2020
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About BearingPoint

BearingPoint is an independent management and technology consultancy with European roots and a global reach. The company operates in three business units: The first unit covers the advisory business with a clear focus on five key areas to drive growth across all regions. The second unit provides IP-driven managed services beyond SaaS and offers business critical services to its clients supporting their business success. The third unit provides the software for successful digital transformation and regulatory requirements. It is also designed to explore innovative business models with clients and partners by driving the financing and development of start-ups and leveraging ecosystems.

BearingPoint’s clients include many of the world’s leading companies and organizations. The firm has a global consulting network with more than 10,000 people and supports clients in over 70 countries, engaging with them to achieve measurable and sustainable success.

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