Client business challenge
Brands want to improve their customer experience regardless of the channel, and they are differentiating themselves by adopting a customer-centric approach and offering added-value services. Standing out from competitors and reinforcing customer satisfaction and loyalty requires robust in-store applications.
How do we help our clients?
Omnichannel: From strategy to implementation
BearingPoint supports retailers in developing strategies that address client needs. Working together with our clients, we create coherent and seamless journeys on all channels, implementing value-added technologies and appropriate KPIs to manage the changes.
Digital commerce acceleration
We guide retailers through the various technological evolutions of e-commerce and help them position their brands in the best spot in the matrix.
Creating 360-degree customer relationships
We assist our client in developing a 360-degree customer view by connecting data from all their touchpoints and enabling a personalized and harmonized omnichannel marketing approach.
Web 3.0 and NFT strategy
After assessing digital maturity, we support retailers on their journey to new ways of interacting with customers and creating value with digital passports.
Client outcomes
- A fully integrated, seamless experience
- 360-degree customer view
- Integrated data architecture that recognizes customers at each touchpoint
- Multiple and optimized touchpoints
- A personalized and data-driven marketing approach
- Transparency and ownership on Web 3.0
- New business models
