Client business challenge
E-commerce and omnichannel challenges are at the heart of most retail companies. Embracing the shift in post-pandemic consumer behavior and the economic landscape, the demand for robust business and IT solutions has never been greater.
Enterprise resource planning (ERP) systems are the backbone of back-office applications, and the move to cloud-based solutions allows for frequent releases and up-to-date functionalities.
They are an enabler for an enriched customer experience while meeting the growing expectations regarding availability, delivery time, and efficiency.
Change management is critical to make teams adopt these new ways of working and mitigate risks of resistance to change, particularly when transitioning from legacy systems.
How do we help our clients?
Our approach combines our deep understanding of retail processes and best practices along with our extended knowledge of ERP project implementation in every aspect of your transformation:
- Target business process design and harmonization
- Software and integrator selection
- ERP implementation (design, build, testing, pilot, hypercare)
- Change management
- Rollout strategy
- IT and business organization
Client outcomes
We support our retail clients at three stages: target ERP retail framing, including business processes, functional architecture and roadmap ; tool selection and business case definitions, relying on our accelerators of applications benchmarks, assessment grid, and retail process library; and finally, ERP implementation and roll-out, including change management.
