The financial sector is expected to accelerate innovation in the areas of accessibility,
comprehensibility and security. Banks need to create a new customer experience while
reinventing and expanding their product portfolio along the customer journey. To achieve this, both internal and customer-oriented processes must be redesigned. It is now clear for most market participants that the typical toolkit facilitating incremental improvements is no longer sufficient to foster disruptive innovation in banking. Banks must implement new methods and approaches that will promote these innovations.