Stockholm South General Hospital offers treatment to a patient base of two million citizens. Every year, 100,000 patients are treated here. Apart from its main mission of offering healthcare treatment, it also provides medical training and research.
Due to demographic changes and as a result of many years of high-quality health care, the healthcare system is now facing “new” patient groups, e.g. elderly patients with multiple conditions that demand much more resources. Stockholm City Council as well as care providers are struggling with lack of capacity, challenging work environment, and sometimes under-delivery regarding patient quality and availability. Due to greater future demand with fewer resources, the client needed to improve its production planning as well as the utilization and prioritization of its capacity.
BearingPoint worked with Stockholm South General Hospital to design and implement production planning and a complete management control system for the hospital’s core process – healthcare treatment. The guiding principle is that the healthcare demand determines the capacity needed and that capacity needs to be flexible so that it can be redistributed where needed. This meant elaboration of production plans, making detailed capacity inventories, redesigning management structures, roles and responsibilities, and implementing decision forums and processes for steering and monitoring for inpatient care, outpatient care, and surgeries. In the second phase of the project, a data-driven approach, supported by medical expertise, was used to determine patient groups which were given a priority order.
The new way of working enabled increased horizontal collaboration over medical specialties, increased capability and efficiency of planning, and load balancing in the short, medium and long term. As a result of our deep collaboration, the client is now much better prepared for future challenges and is equipped with the tools to be proactive instead of reactive.