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Swiss Post is a diversified group and the leading postal service provider in Switzerland.


The business model of IT Solution House as an internal service provider became unclear over time due to an unclear positioning of their services both internally and externally. Profit was driven by a few internal and external customers only.


The BearingPoint team evaluated the status quo and the core competencies of the unit and researched potential external and internal future opportunities for readjusting the business model. Together with the staff of the unit as well as internal and external stakeholders, several different potential business models were developed. Finally, three business models were selected, further outlined, and evaluated in scenarios. The scenarios were presented to the top management with a BearingPoint recommendation.


BearingPoint supplied the top management of Swiss Post with a solid analysis of different options regarding the future of IT Solution House. The top management was involved in the project from the very beginning and accompanied the process very closely. Finally, the top management chose one of the options suggested by BearingPoint and integrated IT Solution House into different business units.