In the business world, change is constant
The second issue of our Digital & Strategy series on the topic of digital service management shows which challenges companies have to face, how they can successfully master them and why the development of digital services must become the strategic focus of companies.
Companies currently face major challenges in recruiting and managing their workforce. The demand for increasingly flexible, “tailor-made“ working models is growing as a result of social and economic developments as well as globalization and digitalization. BearingPoint’s “Flexible Workforce” study identifies key success factors for efficient workforce management.
For telcos, the pandemic is a catalyst more than a crisis. The new normal has meant we are all now much more dependent on telecommunications services, and this new lifestyle will drive further change in many industries. We explore the opportunity for telcos in this business model shift.