Transportation & Logistics
We help all stakeholders in Postal, Transportation and Logistics to improve their performance by mastering the transformation process
The supply chain management (SCM) community is coming to terms with a new world economic picture in which the simple procurement and delivery of goods suddenly seems fraught with risk and uncertainty. The response to events such as the COVID pandemic and war in Ukraine for many firms has been to move into a mode of crisis management.
Unpredictable market dynamics force businesses to be nimble. But how can retailers ensure resilience in their supply chains when faced with unprecedented challenges stemming from the pandemic? The short answer is, retailers must leverage technology, or otherwise, they will perish.
As the global leader in postal services and logistics, Deutsche Post DHL’s growing business increased the demand for 24/7 omni-channel customer care. The company searched for a state-of-the-art chatbot solution that would resolve many of those requests.
When people think about the external workforce, they often refer to contingent staff and purchased services, an area typically covered by legacy technology solutions like MSPs and VMS. But those don’t address a growing problem now: how to handle management duties as more outside workers are being brought into asset-intensive industries to maintain and upgrade plants or build new facilities.
This article will examine in more detail the complexity of contractor labor, its different use cases and a potential path forward for companies looking to gain control over this spend category.