Executive Summary

BearingPoint supported Zentrum ÜBERLEBEN in optimizing and further developing its controlling function, helping the organization increase transparency and adapt to new requirements in a challenging funding environment. This collaboration laid the groundwork for enhanced planning and reporting structures as well as improved financial management ahead of the design and implementation of a controlling tool to further professionalize the organization’s functional areas.

Kirstin Reichert, Managing Director, Zentrum ÜBERLEBEN

For more than 30 years, Zentrum ÜBERLEBEN has been providing psychosocial support to people who have experienced unimaginable suffering as a result of torture, war, and flight. As a non-profit organization funded by both public and private sources, we place great importance on the efficient use of our resources. We are delighted that BearingPoint was able to support us with its expertise and help us further improve our work. The joint project focused on developing a management framework designed to strengthen the business and operational management of Zentrum ÜBERLEBEN through targeted process analysis. Through this consulting engagement, we gained valuable insights and increased our level of professionalism. We are very grateful for the commitment of everyone involved and found the collaboration highly valuable.

Kirstin Reichert, Managing Director, Zentrum ÜBERLEBEN

The Impact: Foundation for greater transparency in management structures

The financial challenges faced by the organization require careful planning, monitoring, and reporting of the available financial resources - one of the core responsibilities of the controlling function. The initiative launched to further enhance controlling, including the preparatory functional and organizational activities for the implementation of a supporting software solution, marks a turning point in management processes and governance. It provides an essential foundation for transparency and future decision-making by the executive management team.

The collaboration with the dedicated employees and management team was open, constructive, and goal-oriented at all times, giving us valuable insights into their work and the important mission of Zentrum ÜBERLEBEN. We were impressed by the team's commitment and were pleased to contribute our expertise in controlling and our experience gained from working with other organizations.

What we did: Developing a structured reporting framework

As part of a project focused on the “Optimization of Controlling,” BearingPoint discussed key conceptual building blocks, provided strategic guidance, and developed documentation to support further elaboration by Zentrum ÜBERLEBEN. The initiative combined both functional and technical expertise, ensuring that the foundation for a future system would be aligned with the organization’s operational needs and strategic objectives.

BearingPoint worked closely with the organization’s teams to define priorities and enable the independent development of suitable reporting structures.

Key areas included:

  • Establishing the foundation for reporting structures aligned with the organizational setup of Zentrum ÜBERLEBEN
  • Recommendations for developing a KPI overview including benchmarks, as well as templates for presenting key management information (KPI / Key Figure Cards)
  • High-level structure of a cash flow statement
  • Consolidation of key topics and requirements in preparation for the software implementation

The starting point: Overcoming increasing challenges

Zentrum ÜBERLEBEN operates in an exceptionally demanding environment, providing medical, psychotherapeutic, and social support to individuals affected by trauma resulting from war, torture, and flight.

As a non-profit organization, it faces structural financial challenges. Funding is based on a combination of public financing and donations, both of which are subject to fluctuations and increasing consolidation pressure. These dynamics create an environment in which financial planning, transparency, and efficient resource allocation are critical to maintaining operations and ensuring the continuous delivery of services.

Zentrum ÜBERLEBEN

Zentrum ÜBERLEBEN provides medical, psychotherapeutic, and social work support to refugees who have been traumatized by torture, war, or experiences during flight. Complementary integration and vocational education programs help stabilize individuals to develop new perspectives and regain the ability to lead self-determined lives.

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