Being an expert in the field of "Digital Transformation“, my main topics are Customer & Growth, Omni Channel Management, Sales Processes, Customer Service and CRM. I have successfully delivered many large scale projects in the sales and service areas of large organizations, being responsible from Phase I (strategy definition, business model design, vendor selection, IT architecture) until implementation and go-live. Some of my most important clients are e.g. Deutsche Post DHL, Gothaer, DATEV, Visana and Zurich Insurance.
After studying mathematics, I began at McKinsey in 1995. At that time I focused primarily on the new topic of analytical CRM, from 2001 until 2010 I managed the set up and further development of the Service Line CRM Business Consulting (later “Marketing, Sales, Service”) at Capgemini.
First you learn your instrument; then you learn music; then you forget both and just play.