AI: Happening here

A national public sector client faced challenges in managing vast document resources. Instead of using the data they spent excessive time on locating it. BearingPoint collaborated with Microsoft and delivered a Generative AI solution that centralize and standardize document formats across multiple data sources.

By automating complex workflows and providing a user-friendly, conversational interface, this AI-driven system enables users to quickly access curated, relevant information without the need for extensive searching. With personalized, accessible results, the solution not only saved time and resources but also enhanced data management. All users report improved efficiency and recommend the tool across teams.

A Dutch-based international fashion brand aimed to lower service costs while enhancing customer satisfaction. They tasked BearingPoint with identifying and value casing opportunities that could be deployed within their tech stack.

By utilizing BearingPoint’s AI Quick Scan, we outlined AI applications and opportunities to reduce service costs across their operations in just a matter of weeks. Their challenges were translated into use cases, and further refined to prioritize immediate benefits that would impact different business units. As a result, the brand received a high-level implementation map to realize their strategy and better exploit current AI services built into their existing tech stack.

When a global leader in fast-food restaurants saw a significant increase in customer service queries in France, they approached BearingPoint to help them streamline the process and reduce human intervention. We quickly analyzed the complexity and frequency of claims, time-to-resolution, and workload to identify suitable AI solutions.

The global leader anticipates a 20% increase in efficiency by leveraging AI to route 100% of its customer service queries. AI will autonomously handle one-third of these queries through automated email responses, while the remaining queries will be addressed by human agents who will receive real-time AI support. This includes conversation summaries, translations, interaction analysis, and recommendations for the next best actions, ultimately enhancing the overall customer service experience.

Companies often struggle to engage effectively with their diverse customer base. The Persona Engine by BearingPoint transforms this challenge into an opportunity, using AI to create dynamic, data-driven personas that represent real customers.

The Persona Engine revolutionizes customer segmentation by turning data into interactive personas, enabling personalized engagement, better product design, and targeted marketing. With just a few clicks, companies can visualize customer behavior, adapt strategies in real-time, and engage with different customer groups through chat, simulating direct interaction. The result? Higher conversion rates, improved customer retention, and increased satisfaction, all while enhancing operational efficiency and cutting costs.

In order to find potential cost savings, a leading hospital tasked BearingPoint with performing a procurement contract analysis leveraging Generative AI. The task involved sifting through hundreds of contracts worth billions of SEK to find opportunities for renegotiation —an otherwise slow and laborious process.

BearingPoint’s approach employed Generative AI to quickly scan through and extract key details from the contracts. This resulted in identifying seven high-impact contracts relevant for renegotiation as well as improvements in data quality, all achieved in a fraction of the usual time. This innovative use of Generative AI not only streamlined this procurement analysis but also set a new benchmark for operational excellence in healthcare.

How will Generative AI impact operations, performance, and jobs in the highly competitive retail sector? A leading retailer tasked BearingPoint with defining an investment to support their ambition of creating added value for employees and for the company with Generative AI.

Our AI-powered assessment solution scanned over 100,000 tasks across 27 business domains, to identify the most exposed areas. These were further refined with concrete use cases to define five transversal investment priorities with clear associated use cases.

As the global leader in postal services and logistics, the company places great emphasis on delivering a first-class customer experience. But with ever-increasing demand for 24/7 support, they turned to AI to help resolve customer requests.

A project team used Generative AI to develop a comprehensive dialogue and outcome structure. The outcome is a significantly steamlined and closely integrated 24/7 support channel that has successfully improved the customer experience while reducing the workload for agents.

Increased reporting and admin tasks are draining valuable time and resources from law enforcement. Due to growing volumes of data, these tasks are becoming ever-more complex, and distracting from more important duties.   

The Police Investigation Assistant (PIA) is a Gen AI-powered application which helps police officers to automate time-consuming and repetitive tasks. Thereby, PIA can retrieve specific information from vast investigation data on the one hand and support the generation of investigation reports on the other hand. 

Achieving regulatory compliance in healthcare and pharmaceuticals through document validation is an extremely complex and time-consuming challenge. Companies seek ways to simplify the process whilst ensuring they conform to the strictest guidelines.

Our Generative AI Compliance Assistant uses a teachable master list of best practices to ensure all documents follow company-specific rules. It streamlines the validation process by integrating with existing systems, saving valuable time and resources.

A global aid organization, Plan International Norway, has implemented Generative AI to transform their reporting process. Plan aimed to streamline report writing—a time-consuming core process for the organization.  

The AI solution was designed to extract the most relevant insights from source data, and in close collaboration with staff interaction, drafts a program report. This saves valuable time in the process and enhances the quality of the report, allowing employees to focus more on what matters most: namely, girl’s rights in developing countries. 

Creating meeting minutes that are compliant with industry regulations is a significant challenge for insurance brokers. As well as long processing times, there’s also the financial cost, and the varying consistency of the document quality. AI offers the potential for a more streamlined, accurate, and efficient approach.

Our Generative AI solution automates the entire process including transcription, analysis, and standardization . As a result, minutes are fully consistent and compliant with regulations, while saving valuable time and resources.

Value chain transformation is liberating an ocean of valuable data for large automotive and manufacturing firms. But the volume and complexity of information presents challenges for the Shared Service Center (SSC).

Driven by AI, BearingPoint’s Contextual Data Engine revolutionizes the way transactional data is communicated and processed. Dramatically streamlined operations reduce SSC communication loops by up to 80%, while simultaneously removing the need for intensive end-user training - enabling enhanced data accuracy with improved efficiency.

At BearingPoint, we are constantly looking to disrupt ourselves to unleash the potential of automation. We tasked ourselves to shift the balance from time spent on search to time spent on execution using Microsoft 365 Copilot. This forward-thinking approach has brought significant breakthroughs in our ways of working, which clients can also benefit from.

As Microsoft AI Cloud Partners, Microsoft 365 Copilot Jumpstart Partner, and Copilot early adopters, we revolutionized the way work gets done internally and translated our internal experience into bespoke services to help businesses move from AI-aware to AI-enabled. From strategy to delivery, our tailored Copilot offerings realize value at any stage so that you can experience the same productivity increase coupled with quality improvement.