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Achieving regulatory compliance in healthcare and pharmaceuticals through document validation is an extremely complex and time-consuming challenge. Companies seek ways to simplify the process whilst ensuring they conform to the strictest guidelines.

Our Generative AI Compliance Assistant uses a teachable master list of best practices to ensure all documents follow company-specific rules. It streamlines the validation process by integrating with existing systems, saving valuable time and resources.

As the global leader in postal services and logistics, the company places great emphasis on delivering a first-class customer experience. But with ever-increasing demand for 24/7 support, they turned to AI to help resolve customer requests.

A project team used Generative AI to develop a comprehensive dialogue and outcome structure. The outcome is a significantly steamlined and closely integrated 24/7 support channel that has successfully improved the customer experience while reducing the workload for agents.

Creating meeting minutes that are compliant with industry regulations is a significant challenge for insurance brokers. As well as long processing times, there’s also the financial cost, and the varying consistency of the document quality. AI offers the potential for a more streamlined, accurate, and efficient approach.

Our Generative AI solution automates the entire process including transcription, analysis, and standardization . As a result, minutes are fully consistent and compliant with regulations, while saving valuable time and resources.

Companies often struggle to engage effectively with their diverse customer base. The Persona Engine by BearingPoint transforms this challenge into an opportunity, using AI to create dynamic, data-driven personas that represent real customers.

The Persona Engine revolutionizes customer segmentation by turning data into interactive personas, enabling personalized engagement, better product design, and targeted marketing. With just a few clicks, companies can visualize customer behavior, adapt strategies in real-time, and engage with different customer groups through chat, simulating direct interaction. The result? Higher conversion rates, improved customer retention, and increased satisfaction, all while enhancing operational efficiency and cutting costs.

A Dutch-based international fashion brand aimed to lower service costs while enhancing customer satisfaction. They tasked BearingPoint with identifying and value casing opportunities that could be deployed within their tech stack.

By utilizing BearingPoint’s AI Quick Scan, we outlined AI applications and opportunities to reduce service costs across their operations in just a matter of weeks. Their challenges were translated into use cases, and further refined to prioritize immediate benefits that would impact different business units. As a result, the brand received a high-level implementation map to realize their strategy and better exploit current AI services built into their existing tech stack.

When a global leader in fast-food restaurants saw a significant increase in customer service queries in France, they approached BearingPoint to help them streamline the process and reduce human intervention. We quickly analyzed the complexity and frequency of claims, time-to-resolution, and workload to identify suitable AI solutions.

The global leader anticipates a 20% increase in efficiency by leveraging AI to route 100% of its customer service queries. AI will autonomously handle one-third of these queries through automated email responses, while the remaining queries will be addressed by human agents who will receive real-time AI support. This includes conversation summaries, translations, interaction analysis, and recommendations for the next best actions, ultimately enhancing the overall customer service experience.

How will Generative AI impact operations, performance, and jobs in the highly competitive retail sector? A leading retailer tasked BearingPoint with defining an investment to support their ambition of creating added value for employees and for the company with Generative AI.

Our AI-powered assessment solution scanned over 100,000 tasks across 27 business domains, to identify the most exposed areas. These were further refined with concrete use cases to define five transversal investment priorities with clear associated use cases.

A global aid organization, Plan International Norway, has implemented Generative AI to transform their reporting process. Plan aimed to streamline report writing—a time-consuming core process for the organization.  

The AI solution was designed to extract the most relevant insights from source data, and in close collaboration with staff interaction, drafts a program report. This saves valuable time in the process and enhances the quality of the report, allowing employees to focus more on what matters most: namely, girl’s rights in developing countries. 

At BearingPoint, we are constantly looking to disrupt ourselves to unleash the potential of automation. We tasked ourselves to shift the balance from time spent on search to time spent on execution using Microsoft 365 Copilot. This forward-thinking approach has brought significant breakthroughs in our ways of working, which clients can also benefit from.

As Microsoft AI Cloud Partners, Microsoft 365 Copilot Jumpstart Partner, and Copilot early adopters, we revolutionized the way work gets done internally and translated our internal experience into bespoke services to help businesses move from AI-aware to AI-enabled. From strategy to delivery, our tailored Copilot offerings realize value at any stage so that you can experience the same productivity increase coupled with quality improvement.