AI in public services

Your challenge

Public authorities must deploy AI in a compliant, effective, and responsible manner, but transparency regarding their current maturity level is often limited. Strict regulatory requirements, including data protection and the EU AI Act, combined with federal structures, heterogeneous data landscapes, and complex processes, make prioritization and implementation difficult.

Our offer

With our AI readiness and maturity assessment, we evaluate your current state across key dimensions, including strategy, governance and compliance, data and technology, and organizational capabilities.

Standardized models and readiness dashboards provide a robust and comparable baseline. In addition, our AI kick-start approach offers practical entry points, including focused workshops, initial use case development, and concrete implementation scenarios that enable rapid progress.

Your benefit

You gain a clear, evidence-based maturity assessment, a transparent gap analysis, and a prioritized action plan tailored to the public sector.

This provides orientation, reduces risks, and establishes the foundation for a secure, effective, and sustainable AI transformation.

Your challenge

Public authorities and institutions face increasing pressure to deliver services more efficiently, transparently, and with measurable impact. At the same time, many lack a clear strategic framework for deploying AI in a meaningful and secure way.

Fragmented initiatives, unclear responsibilities, regulatory requirements, and complex organizational structures hinder coordinated, trustworthy AI adoption.

Our offer

We develop sector-specific AI strategies that integrate administrative objectives, regulatory requirements, data quality, security considerations, and ethical principles.

Our approach combines target-state design, governance and compliance frameworks, use case prioritization, data and technology architecture, and implementation roadmaps for scaling and secure operation. We also account for sector-specific characteristics such as impact-oriented steering, interoperability, and federal structures.

Your benefit

You receive a clear, actionable AI strategy that creates transparency, minimizes risk, and ensures targeted use of resources.

Your organization gains the capability to deploy AI responsibly, improving service delivery, operational performance, efficiency, and measurable impact for citizens and employees.

Your challenge

Public institutions must operate AI systems securely, transparently, and in compliance with applicable laws and regulations. Sensitive data, high transparency requirements, and complex regulatory obligations, particularly under the EU AI Act, increase the pressure to design AI systems that are fair, robust, and auditable.

At the same time, uncertainty around risk classification, documentation requirements, and responsibilities creates additional challenges.

Our offer

Our trustworthy AI framework supports you in establishing holistic governance structures, risk and quality management processes, testing approaches, and clearly defined roles and guidelines for responsible AI.

This is complemented by our AI compliance and EU AI Act check, which focuses on regulatory requirements, including risk classification, conformity assessments, and sector-specific compliance frameworks. Together, these offerings provide both the structural foundation and the regulatory clarity needed for responsible AI deployment.

Your benefit

You strengthen the security, transparency, and acceptance of your AI systems while minimizing regulatory and operational risks.

At the same time, you enable reliable, explainable decision-making, build trust, and ensure the responsible use of AI in public administration.

Your challenge

In the public sector, many employees lack a solid foundational understanding of AI, limiting their ability to use it safely, effectively, and in compliance with regulations in their daily work. Diverse role profiles, limited resources, and established administrative structures further slow adoption and reduce acceptance.

As a result, uncertainty and reluctance persist, and significant potential for efficiency and quality remains untapped.

Our offer

We design role-based AI literacy programs and learning pathways tailored to different target groups, from case handlers and specialist units to senior leadership.

These are complemented by leadership formats, targeted change management support, communication and awareness initiatives, and hands-on enablement modules. Our approach builds on proven components of the B° AI ecosystem, including literacy assessments and structured enablement frameworks.

Your benefit

You create acceptance, strengthen responsible AI usage, and empower employees to apply AI safely and effectively in their daily work.

This establishes the foundation for sustainable, organization-wide AI adoption that delivers measurable value for both employees and citizens.

Your challenge

In many public administrations, it remains unclear where AI can deliver measurable value. Fragmented processes, complex regulatory requirements, and heterogeneous data landscapes make it difficult to identify and prioritize relevant use cases.

As a result, efficiency, quality, and impact potential remain underutilized, and digitalization initiatives lose momentum.

Our offer

With our AI use case assessment and opportunity mapping approach, we systematically analyze your organization’s AI potential across impact objectives, efficiency levers, service quality, and feasibility.

Using structured evaluation models, best-practice frameworks, and sector-specific use-case libraries, we develop a clearly prioritized portfolio of AI initiatives tailored to your organization.

Your benefit

You gain a solid foundation for decision-making and prioritization, ensuring that resources are focused on the most impactful use cases.

This reduces inefficiencies, accelerates implementation, and delivers measurable improvements in service delivery and operational performance.

Your challenge

Many AI initiatives in the public sector stall at the pilot stage. Organizations often lack the technical maturity, governance structures, and operating models required to transition from experimentation to productive use.

Complex IT environments further reinforce this “pilot dead end,” leaving valuable potential for efficiency, quality, and citizen impact unrealized.

Our offer

With our AI launchpad and development approach, we support you from initial proof of concept through to production-ready solutions.

This includes PoC evaluation, maturity assessments, MVP design, hackathons and rapid prototyping, technical solution development, MLOps concepts, and roadmaps for scaling and secure operations. Proven components of the B° AI ecosystem ensure a structured and reliable implementation.

Your benefit

You avoid costly pilot dead ends, accelerate time to value, and develop scalable, secure AI solutions that deliver measurable impact in daily operations.

Your challenge

In many administrative processes, the potential for efficiency improvement remains invisible because cycle times, effort, bottlenecks, quality, and impact are not systematically measured.

Without reliable data, it is unclear where processes stall, which activities consume resources, and where AI or automation can deliver real value.

Our offer

With our efficiency measurement approach, we establish a fact-based foundation for process improvement and AI adoption.

We measure current usage, cycle times, outputs, quality, and impact indicators, identify bottlenecks, and quantify efficiency potential. We also define concrete AI levers along the B° efficiency flywheel, from automation and forecasting to decision support and data-driven optimization.

This creates a transparent process baseline as the starting point for modernization, AI implementation, and scaling decisions.

Your benefit

You gain a robust, measurable baseline that shows where AI can have the greatest impact.

This enables targeted prioritization of use cases, provides transparency on efficiency gains, and sustainably improves the effectiveness of administrative processes.