IT solutions for communication service providers: cloud-native with a focus on customer experience
The customer is at the focus of entrepreneurial behaviour. And with their digital products and services, the development of positive customer experiences is an essential component of a successful competitive strategy for our customers in the telecommunications, media and entertainment industries.
Excellent customer experiences are created through connectivity at various technical and organizational levels. We plan, design and implement IT solutions based on digital platforms that enable the needed digital connectivity to create digital products and services with positive customer experiences.
We accompany our customers through all phases, from planning to implementing and commissioning these solutions.
Modular, cloud-based, and open digital platforms are prerequisites and success factors for technical connectivity.
Our planning follows the paradigm of modular, cloud-based, and open digital platforms. This architectural approach addresses frequently encountered framework conditions and target criteria:
When designing our IT solutions, we focus on the user, meaning that the purpose of the solution and its essential requirements result from the user’s needs and tasks. The design must include the user’s expectations, knowledge and experience.
User journeys model the necessary interaction steps (touchpoints), and we evaluate them according to various criteria. Here we use multiple methods and techniques such as design thinking.
Opposite this, there are the business processes and data to build these user experiences. The partly very complex structures and rules must not be reflected in the interaction steps of the user journey. Rather, it is important to find a design with intelligent solutions that overlay understandable and straightforward user interactions on top of these complex structures and rules.
We combine the best software components (best of breed) from our partners to create customized solutions.
We implement the solutions designed by us to the “turnkey handover” and support the transfer into regular operation. In doing so, we orchestrate various participants and the development processes of the individual components. Our range of services includes all integration services: