Find out how we create value and transform businesses in various industries.
Implenia, a global leader in the construction industry, is revolutionizing its operations with its INSPIRE project. This initiative aims to establish a comprehensive digital framework that standardizes and integrates processes. INSPIRE is a group-wide tool to advance critical digitalization efforts, including cutting-edge artificial intelligence applications.
As the global leader in postal services and logistics, Deutsche Post DHL’s growing business increased the demand for 24/7 omni-channel customer care. The company searched for a state-of-the-art chatbot solution that would resolve many of those requests.
One of Europe’s largest transport companies wanted to upgrade its operations by creating a digital platform that unifies all processes and resources. The company also saw opportunity in marketing it to rival companies and turned to BearingPoint as the official partner.
As part of its Customer Centricity Transformation Program, Europcar Mobility Group aimed to revamp its operating model, offering an enhanced customer experience at each touchpoint while increasing revenues and optimizing operating costs. BearingPoint supported the group in transforming its customer care activities through a new operating model, streamlined and improved processes, leverage of new tools, and more efficient ways of handling customer interactions.