Emmi is Switzerland’s largest milk processor and one of the most innovative dairies in Europe. In Switzerland, the company focusses on the development, production and marketing of a full range of dairy and chilled products, including Swiss cheese.
Emmi has grown rapidly in recent years, and has made numerous clever business acquisitions. Along the way, it inherited a rich medley of IT systems and baked-in business processes, amounting to a “shadow IT”. Having concluded a unified solution was more desirable, Emmi selected the OneERP solution: a group-wide ERP system (Enterprise Resource Planning) based on harmonized business processes. What it needed next was a partner with the tools, expertise and experience to help design and implement this solution for the long-term.
Within three years, Emmi and BearingPoint were able to master the challenges inherent to such a sizeable undertaking, and successfully implement strategic IT-business alignment measures, in accordance with BearingPoint’s Business Transformation Framework.
Furthermore, utilizing a mix of prototype and agile project methods, a business process management organization was defined and rolled out in stages.
BearingPoint’s profound understanding of processes and systems in all relevant areas has significantly contributed to the purposeful and pragmatic definition of the business requirements and to converting them into specific, implementable solutions.
Lukas Fischer, Programme Manager Rollout OneERP
Due to the history and culture of parts of the company, the Change Management piece was a significant success factor. As was the ongoing and staunch support of Emmi’s top management and C-level executives, which proved central to the project’s forward momentum.
The project team was honoured for its excellent collaboration and project implementation with the coveted SAP Quality Award in gold in the “Business Transformation” category in 2017, as well as the ASCO award in the “Best Business Transformation” category in 2016.
In line with the business case, and based on our benchmark analysis, Emmi is on track to realize savings in the two-digit million francs range in the years to come. Yet already the project has yielded positive results:
Gothaer Beratung- und Vertriebsservice GmbH [GoBV; Sales Consulting and Service] uses BSI software in order to process customer inquiries and concerns rapidly and proficiently, ensure exceptional call management, and support the sales activities of Gothaer’s exclusive sales organization [AO; Ausschliesslichkeitsorganisation].
Read more
A leading luxury skincare brand creates a unique online shopping experience for its customers to further strengthen the relationship with them. The company worked with BearingPoint to set up a new e-commerce platform that allows them to have a comprehensive view of customers, creating a strong revenue stream.
Read more
