Insights
In the business world, change is constant
In the business world, change is constant
As a result of successive crises - economic, health, geopolitical, etc. - customer relationship management has been thrown into turmoil. The return of inflation and the critical environmental and geopolitical situations have had an impact on all individuals: citizens, users, members, and consumers. These events have changed their relationship with the world, which includes companies of which they are customers or users.
The global health and economic crises have placed social and environmental issues near the top of most companies’ concerns which we have seen accelerating for two years now across all sectors. For more than ten years, we have been convinced that our responsibility as a consulting firm is to raise awareness on sustainable development and support organizations in implementing concrete actions.
The United Nations Fourth World Conference on Women, held in Beijing in 1995, marked a turning point for women's empowerment with the adoption of the Beijing Declaration and Platform for Action and paved the way for gender equality.