Destination 2030 - Who’s in the driving seat for the future of mobility?
The new realities of remote working, energy crises, climate change and supply chain disruption are profoundly changing the demand for mobility and the direction and pace of change. What does this mean for the current and future players in the mobility market?
Automotive After Sales Service Providers Must Reinvent Customer Touchpoints to Survive
The automotive industry is undergoing significant disruption as private car ownership continues to decline partially caused by the rise of shared mobility in many parts of the world. In these new ecosystems, the touchpoints with end-customers is quickly shifting away from automotive aftersales service providers (OEMs). The market is rapidly shifting from B2C to B2B2C and OEMs must shift now to take advantage of new ecosystems to survive.
