The speed of change and the challenges of an increasingly digital world are creating new demands on senior leaders to dynamically improve business performance. It is imperative to deliver improvements that increase agility and are sustainable.
Operational excellence addresses these challenges across the full organizational value chain and focuses on driving improved bottom-line business performance. By adopting a structured methodology, firms can ensure that business plans are achieved in a dynamic, sustainable and timely fashion.
Our operational excellence capability addresses the key challenges facing business leaders:
In order to address these questions, we use the following approaches:
Our approach is centered on supporting our clients to implement improvements using appropriate tools, methods and approaches. To achieve this, we use our change management methodology to ensure that organizational habits and behaviors are aligned to the new ways of working. A key tenant of our values is to promote knowledge transfer to ensure that the operational excellence approach is used as part of the continuous improvement capability.
Our engagements deliver strong financial ROI and are typically cash neutral within the financial year. We help our clients plan year-on-year incremental improvements through the use of our continuous improvement methods. In addition, our focused approach to operational excellence delivers improvements in areas such as customer satisfaction, quality, revenue and service levels.
BearingPoint has served clients both at corporate and business unit levels in industries including Financial Services, Chemicals, Retail, Logistics and Telco.
BearingPoint supported our business plan to deliver a cost reduction of £2.1M within the financial year whilst at the same time increasing both customer satisfaction and service levels. We now have a sustainable operating model supported by a more motivated and focused operational team
Head of Business Banking
They have helped my business release valuable capacity and delivered an approach to performance management that will support our future business growth
VP Global Enterprise