People & Strategy
People are at the heart of every strategy, and strategy is in the hearts of the people
• The independent consultancy strengthens its portfolio of people and project management assets with the acquisition of French start-up Steerio
• Steerio joins BearingPoint’s portfolio of data-driven assets and enhances its People & Strategy offering
As part of its Customer Centricity Transformation Program, Europcar Mobility Group aimed to revamp its operating model, offering an enhanced customer experience at each touchpoint while increasing revenues and optimizing operating costs. BearingPoint supported the group in transforming its customer care activities through a new operating model, streamlined and improved processes, leverage of new tools, and more efficient ways of handling customer interactions.
The Passport Services Digital Leaders Study is the first in a series of assessments by BearingPoint’s Government and Public Sector team. The studies assess the current service and digital maturity of core citizen-facing public services as Government administrations around the world evolve and reconfigure their services and organisations for the ‘new normal’ society and economy.
A multinational telco provider embarked on a transformational journey. One of their major departments wanted to become an agile and highly adaptive organization to rapidly deliver new services and increase efficiency. They partnered with BearingPoint to create a new operating model that enabled cross-functional collaboration and an end-to-end view of the customer across the organization.
The automotive industry is changing rapidly due to the introduction of shared mobility, electric cars, and a diminishing trend of car ownership as a status symbol. Automotive after sales service providers must reinvent the way they interact with customers to survive and protect revenues.