I assist my clients in addressing their top-line growth with a clear focus on client challenges related to customer experience, sales, marketing, and digital transformation.
As the global leader of Customer & Growth, I am responsible for developing our range of solutions designed to drive top-line growth. Based in Paris, I manage our firm-wide communities that focus on sales transformation (eCommerce, AI-based pricing, sales excellence), customer experience, and CRM technologies.
I support and guide key accounts in the distribution and consumer goods industries (especially luxury goods and cosmetics) as well as the automotive and media industries. When it comes to customer experience, digital transformation, and innovation, a clear insight into cross-sector practices is essential!
I help my clients with their strategic brainstorming processes (the "what?") and also the implementation phases (the "how?") for all customer experience drivers: customer relationship strategy, omnichannel strategy (e-commerce, customer service, marketing campaigns, clienteling, content management, and more), selection of technology partners/platforms, project leadership, and change management.
My projects have required me to develop a sound understanding of the international markets of Asia, the Americas, and Europe.
Our teams are the driving force behind our value, and I am responsible for all Customer & Growth within the firm.
After graduating from the ESCP Business School, I began my career in marketing within the cosmetics industry and joined PwC in 2000, where I took part in several projects aimed at transforming the marketing, sales, and digital customer relationship functions. I joined BearingPoint in 2002, where digital technologies were already an integral part of my duties. With a helping hand from my teams, I am currently leading major digital transformation programs (e-commerce, content management, customer relationships, etc.), most often at the international level.
Every company's greatest assets are its customers, because without customers there is no company.