I incorporate more than 20 years of excellent consulting experience in the area of maintenance and after sales services for production industries, energy companies and service providers across different markets. The development of digital roadmap and its implementation for these industries has been the focus in the past 10 years and will continue to be the focus in the future. This considers assessing the actual maturity situation, identify the relevant business opportunities, develop the digital portfolio and results in a realistic implementation roadmap, with support until the ideas are live and running. Examples for new business models are smart services, predictive maintenance, digital platforms or mobilization of the field.

The world is changing. Digitalization drives new revenue streams and creates opportunities in mainly 3 areas. Operational efficiency, digitalization of the customer journey and reinvention of business models and value chain. Digitalization redefines the game of business, disrupts markets & changes the rules of operations because:

  • Customers are digital
  • Channels are digital
  • Competitors are digital
  • Products are digital
  • Operations are digital

Real value is not the physical product any longer, rather it is the practical value from the usage itself. Smart Services will be the future product.

Experience

  • Partner, BearingPoint

    2015 – Present
    Düsseldorf, Germany
    Manufacturing Partner SCM - Maintenance & Service Management
  • Chief Innovation Officer (CINO), GMS Development

    2018 – 2019
    Paderborn, Germany
    Managing Director for Marketing, Sales and Innovations
  • Senior Manager, BearingPoint

    2008 – 2015
    Düsseldorf, Germany
    SCM - Maintenance & Service Management
Contact Frank Duscheck

Continue to focus on customer needs, but with increasing focus on personalized services to meet the needs of individuals.


Frank Duscheck

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