As a Partner in our Insurance Industry segment, I advise and support our clients on their digital transformation journey, focusing on customer management, which contains marketing, sales, and service.

I am passionate about both innovation and the process of bringing it to life. To accelerate our clients' digitalization initiatives and optimize their customer-facing processes, I support my clients from Phase I (strategy definition, business model design, vendor selection, IT architecture) through implementation (Salesforce, BSI CRM, etc.) and go-live.

I was already able to live out my passion for marketing and sales during my studies as part of my independent work. After graduating from the University of Duisburg-Essen in 2009, I worked on a self-employed basis for two more years until I started my career at BearingPoint in 2011.

Starting in the customer management team, I sharpened my professional expertise in various industries (insurance, telecommunications, industry, logistics, software companies, etc.). Through large CRM transformation projects, I was able to build my strong expertise in the insurance sector.

Experience

  • Partner, BearingPoint

    2021
    Dusseldorf, Germany
  • Various Consulting/Manager positions, BearingPoint

    2011 – 2021
    Dusseldorf, Germany
  • Various Marketing/Sales projects, Freelancer

    2006 – 2011
    Essen, Germany

Character is how you treat those who can do nothing for you.


Malcolm S. Forbes

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