Customer & Growth
Customer experience is the most valuable asset for growth in the digital age
Digitalization has dramatically altered the relationship between customers and companies in B2B and B2C. The digital customer experience is an opportunity for new entrants and a challenge for incumbents, and a key question in our consumer-driven world is, how can we make better use of digital assets to improve loyalty, accelerate eCommerce, and create disruptive business models to develop sustainable growth?
Successful companies understand the needs and preferences of consumers. These companies satisfy customer expectations for continuous improvement and innovative, meaningful and contextualized experiences, simplicity, and speed. They know not only how to create a compelling digital experience, but they also know how to disrupt their own business models, salesforce, operations, and CRM to prevent customer churn to the competition. They can enlarge their product range and leverage the ecosystem to get the most out of the platform economy.
We enable businesses to create close relationships with their customers and grow their business.
As the global leader in postal services and logistics, Deutsche Post DHL’s growing business increased the demand for 24/7 omni-channel customer care. The company searched for a state-of-the-art chatbot solution that would resolve many of those requests.
At the end of 2019, we were looking at a world where artificial intelligence (AI) applications in the corporate world were booming. They were generating enthusiasm through new ways to achieve growth and operational excellence, but were held back by a lack of relevant use cases.
With BearingPoint’s help, one of the world’s largest healthcare companies fully transformed its global business model by improving its IT operations performance and efficiency. This resulted in making IT processes consistent across all locations, leading to more agile and flexible ways of delivering services to the business, and enabling the company to quickly address new market opportunities and accelerate digital growth.
BMW France, alongside a strategic BMW Group Salesforce project, wanted to enhance the buying process for their customers and better enable the dealerships to manage their client portfolio. Following a close collaboration with BearingPoint, BMW France gained a tailored solution that benefits them, the dealerships, and the customers.
With BearingPoint’s Emissions Calculator solution, Wipak took an important step on its journey to reduce its carbon footprint to zero by 2025. The company is now able to accurately calculate its carbon emissions, gaining transparency across the entire product life-cycle process.
Software Over The Air (SOTA) is a transformative technology that will radically change the way that the automotive industry delivers vehicle maintenance and software upgrades. The ability to deliver updates and fixes remotely has huge benefits in terms of cost saving, improved user experience and potential new revenue streams. With our comprehensive, modular approach from strategy to results, we at BearingPoint support OEMs to realize the full potential of SOTA.