BSI Software is a leading European provider of software solutions for Customer Relationship Management (CRM) and Customer Experience (CX). The company’s AI-powered BSI Customer Suite supports businesses in highly regulated industries, such as banking, insurance, energy and utilities, and the public sector in designing and managing digital customer relationships across the entire customer journey. In the DACH region, BSI Software is the market leader in its focus industries.
BSI Customer Suite: The End-to-End CRM Platform for Modern Customer Relationships
The BSI Customer Suite combines customer relationship management, customer experience, and marketing automation in a single, integrated platform designed for modern digital customer engagement. As an experienced CRM consulting and implementation partner, BearingPoint helps organisations translate the platform’s capabilities into measurable business value.
Our experts combine deep industry knowledge with extensive technology expertise to deliver CRM initiatives efficiently, pragmatically, and with a clear focus on measurable outcomes. From strategy and solution design to implementation and continuous optimization, we support organizations in personalizing customer interactions, streamlining business processes, and unlocking new growth opportunities.
Client Benefits
The BSI Customer Suite helps organizations gain a deeper understanding of their customers and build stronger, more meaningful relationships. It brings together key CRM capabilities within a single platform, ranging from data capture and analytics to personalized customer engagement. This provides organizations with a consistent view of the entire customer journey that can be leveraged across marketing, sales, and service functions.
By combining centralized customer data, automated processes, and a 360-degree view of every interaction, the BSI Customer Suite enables organizations to deliver consistent, customer-centric, and data-driven experiences. Teams collaborate more effectively, customer interactions are more relevant and personalized, and business decisions are made based on real-time insights. In short, the BSI Customer Suite helps organizations strengthen their customer relationships through digital, personalized, and future-ready interactions.
Industries we serve
The BearingPoint–BSI partnership is particularly relevant to the following industries:
- Insurance
- Banking & Capital Markets
- Consumer Goods & Retail
- Energy & Utilities
- Public Sector
These industries benefit from tailored CRM solutions that support regulatory requirements, customer-centric processes, and digital transformation initiatives.
Our Services for the BSI Customer Suite
BearingPoint provides vendor-neutral advice based on each client’s strategic objectives, industry requirements, and existing technology landscape. We recommend and implement the BSI Customer Suite when it offers the best business and technological fit to achieve the client’s customer experience, CRM, and digital transformation goals.
Our services include:
- CRM strategy and business case development: Guiding clients through strategy development, requirements definition, and business case preparation.
- CRM software evaluation and vendor selection: Conducting CRM platform assessments, gap analyses, and proof-of-concept initiatives to identify and select the solution that best meets each client’s requirements.
- CRM solution design and implementation: Designing the solution architecture and supporting the configuration, implementation, and adoption of BSI CRM and BSI CX solutions.
- CRM optimization and enhancement: Assessing existing BSI CRM environments and delivering improvements through configuration and custom development.
- CRM managed services and application support: Supporting the reliable operation of BSI CRM and BSI CX environments through application support, maintenance, monitoring, and incident resolution.
This combination of strategic consulting, industry expertise, and implementation experience enables clients to accelerate their CRM transformation while reducing project risk and maximizing return on investment.
BSI Customer Suite Modules
The modular architecture of the BSI Customer Suite enables organizations to adopt capabilities step by step, aligning implementation with their business priorities and digital transformation strategy.
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BSI Engage
BSI Engage enables organizations to interact with customers on a personal level through secure, integrated video advisory services. Users can conduct consultations, prepare offers, and complete contracts within a seamless digital environment, supporting both marketing and sales activities.
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BSI CX
BSI CX helps organizations attract, engage, and better understand their customers. Using a trigger-based approach, businesses can respond to relevant customer events in real time and orchestrate personalized customer journeys across channels and touchpoints.
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BSI CRM
BSI CRM allows teams to focus more on customer relationships by automating routine tasks and providing built-in tools that simplify day-to-day customer interactions. This increases efficiency while supporting a more customer-centric way of working.
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BSI Insight
BSI Insight enables organizations to uncover patterns, trends, and relationships within their data. Advanced analytics and intuitive visualizations support data-driven decision-making and provide greater transparency across customer and business activities.
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BSI AI
BSI AI helps organizations maximize the value of their data through powerful machine learning capabilities. It supports use cases such as customer segmentation, predictive analytics, and marketing automation to drive more targeted and effective customer engagement.
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BSI CDP
BSI CDP provides a unified customer view by consolidating data from multiple sources within a single platform. It helps reduce data silos, improve data quality, and supports compliance with data protection and privacy requirements, including the GDPR.
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BSI EIP
BSI EIP connects the broader technology ecosystem through a wide range of interfaces and standard connectors. Organizations can configure, monitor, and analyze data flows across systems, creating a more integrated and scalable digital landscape.
Why BearingPoint and BSI
Extensive Project Experience
BearingPoint brings deep expertise in delivering customer-centric transformation programs powered by the BSI Customer Suite. Our experience includes:
- More than 10 years of experience working with BSI Customer Suite solutions
- Over 50 successful BSI implementation projects delivered across multiple industries
- A team of more than 40 specialized consultants, configurators, and developers with extensive experience in CRM and customer experience
Technical Excellence and Certifications
Our partnership is supported by strong technical capabilities and recognized expertise, including:
- BSI-certified developers with extensive platform knowledge
- Official BSI Ambassador status
- A nearshore development center in Romania that supports efficient customization, implementation, and long-term solution development
