According to a recent study, 73% of industry executives believe that user experience is a key criterion for customer satisfaction and loyalty, but only 18% feel that their organization is very effective in designing seamless digital experiences and managing customer knowledge in-house.

Moreover, the ability to evolve and adapt digital products and solutions in terms of new services and functionalities is becoming a major differentiating factor for any player, public or private.

Together, the digital agency YouMeO by BearingPoint and the digital product development entity Products by BearingPoint, we have developed, tested and proven a robust and effective approach to designing or redesigning and optimizing your digital platforms and thus generating a greater impact on both revenue and customer satisfaction.

This approach is based on 4 key principles:

 

  1. Collaborative approach: Involve all stakeholders throughout the project - marketing, sales, UX/UI, web development, data analytics, etc.
  2. User orientation: Adopt a resolutely user-centered approach, with numerous iterations and tests - user research, usability tests, user labs, etc.
  3. Pragmatism and best practices: Draw on market best practices to avoid "reinventing the wheel" and accelerate deployment.
  4. Rigorous, step-by-step management of the introduction of new functionalities: finding the right balance between standard functions and "wow" effects.

 

With the rapid evolution of the business landscape, no sector is immune to the digital revolution, which is redefining the way businesses interact, transact and evolve on a daily basis.

As the business landscape rapidly evolves, no sector is immune to the digital revolution, which is redefining the way businesses interact, transact and evolve on a daily basis.

Now more than ever, companies need to mobilize the full range of technical capabilities required to manage their digital platforms over the long term, from design to delivery.

 

Our team has all the skills required to design and/or enhance digital solutions from start to finish: from analyzing usage patterns to implementing new developments within an agile and efficient product organization. We'd be delighted to show you some of our recent achievements and discuss the impact we've had on our customers.

We use reCaptcha to secure our forms. This requires JavaScript enabled.

Complete all fields marked with an asterisk