Biens de consommation & Distribution

Kao: Outsmarting the growing demands of e-commerce by automating the return-order process

E-commerce trends induced by the global pandemic took online purchasing to the next level of development. This expansion led to significant changes for all online sales and logistics processes, including an increased need to optimize return-order processes for customers.

Kao outsmarts the growing demands of e-commerce by automating the return-order process

By implementing a robotic process automation (RPA) solution, Kao achieves transparent inventory supply and better reaction to market demands.

Unified commerce as a vector of sustainability in a post-pandemic world

How European retailers and brands must empower customers to make sustainable choices – throughout the customer journey

Un fabricant mondial de produits exclusifs améliore son efficacité en réinventant son modèle de données produits

Grâce à la flexibilité de son nouveau modèle de données, ce fabricant mondial d'articles de luxe réuni, en un seul et même lieu, toutes ses informations produits, les rendant accessibles à l'ensemble de ses métiers et entités à l’international. Le groupe gagne ainsi en efficacité, facilite la mise à jour en temps réel de ses données produits et améliore l'expérience client.

Building a unique 360° client view to facilitate a highly personalized client journey

A leading luxury cosmetic brand took the next step to establish a strong foundation in client insights and personalized interactions. BearingPoint supported the company in turning the CRM vision into reality by implementing a global CRM database to lay the basis for advanced omnichannel capabilities.

Fine-tune your delivery propositions

Retailers must use data to fine-tune their delivery propositions and pricing to suit different customer needs, balancing customer value against fulfillment costs and operational efficiency.

Predict the unpredictable

To succeed in an increasingly competitive retail landscape, you will need to outperform your competitors’ ability to handle the unpredictable. The way you act towards the unpredictable future will decide if your company can keep up with the pace of tomorrow.

NEWretail: The art of retailing - Automated value creation in retail due to artificial intelligence

The current White Paper “NEWretail – The art of retailing” shows why artificial intelligence is the key technology for the industry to be able to act and react quickly.

How strong is your weakest link? Ensuring resilience through supply chain hyper agility, transparency, and the power of partnerships

Unpredictable market dynamics force businesses to be nimble. But how can retailers ensure resilience in their supply chains when faced with unprecedented challenges stemming from the pandemic? The short answer is, retailers must leverage technology, or otherwise, they will perish.