BearingPoint was among the selected 12 companies that Forrester invited to participate in its report: The Forrester Wave™: Customer Experience Strategy Consulting Practices, Q4 2020. In this evaluation, BearingPoint was cited as a Strong Performer with the highest scores possible in the CX Roadmap Development, Employee CX Training and Delivery Consistency criteria.

According to the report 'overall…business leaders looking for a steady partner with sound concepts on how to build a CX strategy and execute a CX transformation will find success with BearingPoint'.

Source: The Forrester Wave™: Customer Experience Strategy Consulting Practices, Q4 2020

BearingPoint is proud to be recognized as a Strong Performer in our first-time participation in the Forrester Wave for Customer Experience Strategy Consulting Practices, Q4 2020. Our worldwide Customer Experience practice has developed strong assets, accelerators and specific industry references in designing executive strategies and delightful customer and employee experiences, therefore supporting our clients’ revenue growth while optimizing their cost-to serve and increasing customer loyalty in B2C and B2B environments. Our sweet spots lie in accompanying customer-centric cultural transformation, data-driven journey analysis and rapid prototyping of future services and business models. We look forward to continuing to expand our service offerings and are committed to our focus on delivering client business outcomes.

Frederic Gigant and Muriel Monteiro - Partners at BearingPoint

About BearingPoint

BearingPoint is an independent management and technology consultancy with European roots and a global reach. The company operates in three business units: The first unit covers the advisory business with a clear focus on five key areas to drive growth across all regions. The second unit provides IP-driven managed services beyond SaaS and offers business critical services to its clients supporting their business success. The third unit provides the software for successful digital transformation and regulatory requirements. It is also designed to explore innovative business models with clients and partners by driving the financing and development of start-ups and leveraging ecosystems.

BearingPoint’s clients include many of the world’s leading companies and organizations. The firm has a global consulting network with more than 10,000 people and supports clients in over 75 countries, engaging with them to achieve measurable and sustainable success.

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Contact BearingPoint

Alexander Bock
Global Senior Manager Communications
Telephone: +49 89 540338029