People & Strategy

Frontline managers are crucial: learn how to develop them

COVID-19 has shown that organizations that invest in frontline managerial skills are more resilient and adaptable than their competitors, and in many, frontline management has been the initiator of multiple process improvements and new ways of working . Independent of specifically impacted industries such as aerospace, organizations that have best resisted the crisis are those that invest in their frontline managers.

Organizations that invest in frontline managerial skills are more resilient and adaptable than competitors

New research from the BearingPoint Institute outlines how companies can make the most of their frontline managers for transformation success

Successfully deliver critical projects by treating them in a new way

In mid-2020, your projects are too critical to fail. Drawing on our experience, we have identified the people-centric and data-driven criteria for success

Europcar améliore les performances des centres de contact et l'expérience client

BearingPoint a soutenu le groupe dans la réorganisation de ses services à la clientèle grâce à un nouveau modèle d’exploitation, des processus rationalisés et améliorés, la mise en place de nouveaux outils et des méthodes de gestion des interactions avec les clients plus efficaces.

Automotive OEMS must reinvent customer touchpoints to survive

The automotive industry is changing rapidly due to the introduction of shared mobility, electric cars, and a diminishing trend of car ownership as a status symbol. Automotive after sales service providers must reinvent the way they interact with customers to survive and protect revenues.

BearingPoint helps government and public sector organizations deliver critical health and public services during the Covid-19 pandemic

Clients of the management and technology consultancy accelerate digitalization and automate processes to respond to the new needs in the new normal

Digital commerce: how to build and adapt at scale during the pandemic

Online retail is surging – but brands and retailers are strained

MOVE 2020

Meet us at MOVE - one of the largest mobility events with 880 speakers and 5,000 attendees.

Accor conserve son leadership dans le secteur de l’hôtellerie en réinventant son business model

BearingPoint a joué un rôle important dans les opérations de désinvestissement du groupe en conduisant le processus de Vendor Due Diligence IT.