People & Strategy
L’être humain est au cœur de toute stratégie, et la stratégie est au cœur de l’être humain
L’être humain est au cœur de toute stratégie, et la stratégie est au cœur de l’être humain
COVID-19 has shown that organizations that invest in frontline managerial skills are more resilient and adaptable than their competitors, and in many, frontline management has been the initiator of multiple process improvements and new ways of working . Independent of specifically impacted industries such as aerospace, organizations that have best resisted the crisis are those that invest in their frontline managers.
BearingPoint a soutenu le groupe dans la réorganisation de ses services à la clientèle grâce à un nouveau modèle d’exploitation, des processus rationalisés et améliorés, la mise en place de nouveaux outils et des méthodes de gestion des interactions avec les clients plus efficaces.
The automotive industry is changing rapidly due to the introduction of shared mobility, electric cars, and a diminishing trend of car ownership as a status symbol. Automotive after sales service providers must reinvent the way they interact with customers to survive and protect revenues.