Technologie et hyper-agilité pour une expérience client personnalisée et humaine
Leading brands are adopting a positive approach to the issues facing society today. Whether the considerations are environmental, ethical or social, firms are taking steps to humanize themselves with potentially far-reaching consequences.
This sea change is not just down to consumer demand. It’s also about a drive from companies themselves to live the values they claim publicly. So what’s needed to deliver in the 21st century?
With BearingPoint’s help, the famous French spirits company now has a robust logistics supplier network and more sustainable processes across its operations in China. This positions the business to gain more flexibility and operational efficiency to address market trends and demands, while optimally mitigating any potential risk throughout its supply-chain workflows.
E-commerce trends induced by the global pandemic took online purchasing to the next level of development. This expansion led to significant changes for all online sales and logistics processes, including an increased need to optimize return-order processes for customers.
Grâce à la flexibilité de son nouveau modèle de données, ce fabricant mondial d'articles de luxe réuni, en un seul et même lieu, toutes ses informations produits, les rendant accessibles à l'ensemble de ses métiers et entités à l’international. Le groupe gagne ainsi en efficacité, facilite la mise à jour en temps réel de ses données produits et améliore l'expérience client.
A leading luxury cosmetic brand took the next step to establish a strong foundation in client insights and personalized interactions. BearingPoint supported the company in turning the CRM vision into reality by implementing a global CRM database to lay the basis for advanced omnichannel capabilities.