The financial sector is expected to accelerate innovation in the areas of accessibility,
comprehensibility and security. Banks need to create a new customer experience while
reinventing and expanding their product portfolio along the customer journey. To achieve this, both internal and customer-oriented processes must be redesigned. It is now clear for most market participants that the typical toolkit facilitating incremental improvements is no longer sufficient to foster disruptive innovation in banking. Banks must implement new methods and approaches that will promote these innovations.
L’ampio rumore mediatico e l’insieme di informazioni su come prepararsi al meglio hanno contribuito ad attirare sempre più negli ultimi 18 mesi l’attezione alla deadline del GDPR.l’attenzione alla deadline del GDPR. L’adeguarsi al GDPR è sembrato una parete scoscesa da scalare. Molte organizzazioni si stanno ponendo domande: “Siamo pronti o no?”; “Abbiamo fatto le cose giuste?”; “Cosa avremmo dovuto fare in più?” ed in alcuni casi anche “Cos’è il GDPR?”!
Our 2017 Retail Report has found that traditional retail operating models are slowly disappearing. Where the power once lay firmly in the hands of the retailer, the consumer is now the driving force in the relationship. This shift of power, combined with an ever-changing social, demographic, economic and technological landscape, is forcing retailers to get closer to their customers than ever before.
The supply chain challenges manufacturers face in the short term are often very different from those they expect to face in the longer term. The key is to balance these immediate challenges against the longer term strategies of the business, and then prioritise both.
As revenue growth for manufacturers continues to be challenging, some businesses are giving direct-to-consumer (DTC) initiatives an increased focus. Organisations on this path are innovating their customer proposition and their business operating model. This means introducing risk and cost. How should businesses considering this challenge approach it?