Insights
Ricerche e prospettive che ti aiutano a navigare il successo
Insight
Customer Experience 2023: Excellence on all fronts
As a result of successive crises - economic, health, geopolitical, etc. - customer relationship management has been thrown into turmoil. The return of inflation and the critical environmental and geopolitical situations have had an impact on all individuals: citizens, users, members, and consumers. These events have changed their relationship with the world, which includes companies of which they are customers or users.
Insight
The socio-environmental transition of organizations - the first small steps towards a much-needed radical change
The global health and economic crises have placed social and environmental issues near the top of most companies’ concerns which we have seen accelerating for two years now across all sectors. For more than ten years, we have been convinced that our responsibility as a consulting firm is to raise awareness on sustainable development and support organizations in implementing concrete actions.
Insight
Gender equality in the workplace: where do organizations in Africa stand?
The United Nations Fourth World Conference on Women, held in Beijing in 1995, marked a turning point for women's empowerment with the adoption of the Beijing Declaration and Platform for Action and paved the way for gender equality.
