By implementing a new service delivery platform, TÜV Rheinland achieves extensive transparency and cross-functional collaboration.
Amsterdam, May 11, 2022 – From the design phase until they reach consumers, products undergo advanced testing to ensure high quality and safety. Verification and certification apply to consumer goods and products for specific industries such as medicine, protective clothing, automotive parts and electronics.
In its recent client story, BearingPoint shows how it supported TÜV Rheinland, a global provider of technical, safety, and certification services for products, in becoming more agile and achieving transparency across the entire product lifecycle for both the company and its customers.
Management and technology consultancy BearingPoint worked with TÜV Rheinland Business Stream Products to create a product roadmap for different time horizons. The user-centric approach involved interviewing employees and customers for insights about their digital product feature needs. The joint team devised the roadmap for a flexible and service-oriented IT architecture that covered organizational, architectural and procedural strategic projects.
Using web technology and S/4HANA, they implemented a data-driven architecture, giving real-time insights for both TÜV Rheinland and its clients regarding project status, risks, and timeline. The team implemented ComPASS, a new service delivery platform following agile methodologies, to enable cross-country project teams to collaborate efficiently on program execution and effortlessly onboard 5000+ users in Asia, Europe and the Americas.
Together with TÜV Rheinland we’ve leveraged versatile and scalable project approaches to implement a new service delivery platform. It brings TÜV Rheinland one step further in being more agile, enabling higher efficiency and shorter development lifecycles, enhancing their customer satisfaction, and opening potential future revenue streams.
Eric Verwaayen, Partner at BearingPoint
Thanks to our new service delivery platform that we implemented with BearingPoint’s support, we improved our collaboration and client communication and have opened up our company to new revenue opportunities.
Sebastian Müller, Business Officer Information Management Business Stream Products at TÜV Rheinland
By implementing ComPASS, TÜV Rheinland opened new possible revenue streams, enhancing its offering portfolio with individual, basic and extended customer services. Its customers now can benefit from data-driven insights and tailored project analyses that enable strategic decisions within their supply chains. The new platform allows risk mitigation from early testing stages, enabling congruent quality adjustments, which improves time and cost-efficiency. TÜV Rheinland also gains a clear and reliable view across project execution timelines and risks, securing its promised and contracted lead and response times.
By using a flexible and scalable project methodology, TÜV Rheinland enables end-to-end service accountability, more adaptability to changing requirements and shorter development lifecycles. ComPASS makes team allocation and asset management more efficient and facilitates cross-functional and cross-country cooperation via its intuitive user interface, improving employee productivity and customer satisfaction. At the same time, TÜV Rheinland has taken an important step in becoming a more agile organization.
BearingPoint is an independent management and technology consultancy with European roots and a global reach. The company operates in three business units: The first unit covers the advisory business with a clear focus on selected business areas. The second unit provides IP-driven digital assets and managed services beyond SaaS. The third unit is designed to explore innovative business models with clients and partners by driving the financing and development of start-ups and leveraging ecosystems.
BearingPoint’s clients include many of the world’s leading companies and organizations. The firm has a global consulting network with more than 10,000 people and supports clients in over 70 countries, engaging with them to achieve measurable and sustainable success.
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