People & Strategy
People are at the heart of every strategy, and strategy is in the hearts of the people
COVID-19 has shown that organizations that invest in frontline managerial skills are more resilient and adaptable than their competitors, and in many, frontline management has been the initiator of multiple process improvements and new ways of working . Independent of specifically impacted industries such as aerospace, organizations that have best resisted the crisis are those that invest in their frontline managers.
Accor was facing two major transformations at one time, focusing on shifting to an asset-light business model while also conducting multiple acquisitions and subsequent integrations. To manage these challenges successfully, the group decided to build a dedicated department called the Transformation Office with BearingPoint’s support.
The second issue of our Digital & Strategy series on the topic of digital service management shows which challenges companies have to face, how they can successfully master them and why the development of digital services must become the strategic focus of companies.
Companies currently face major challenges in recruiting and managing their workforce. The demand for increasingly flexible, “tailor-made“ working models is growing as a result of social and economic developments as well as globalization and digitalization. BearingPoint’s “Flexible Workforce” study identifies key success factors for efficient workforce management.
• The independent consultancy strengthens its portfolio of people and project management assets with the acquisition of French start-up Steerio
• Steerio joins BearingPoint’s portfolio of data-driven assets and enhances its People & Strategy offering
As part of its Customer Centricity Transformation Program, Europcar Mobility Group aimed to revamp its operating model, offering an enhanced customer experience at each touchpoint while increasing revenues and optimizing operating costs. BearingPoint supported the group in transforming its customer care activities through a new operating model, streamlined and improved processes, leverage of new tools, and more efficient ways of handling customer interactions.